CCACs are the only part of the Ontario's health-care system with single province wide e-health platform. This provides all CCACs access to common information and the ability to leverage technology to support strong connections and effective communication between home care, hospitals and primary care which improves their ability to effectively respond to people's needs and create a smooth care experience.
View the CCAC Provincial Technology Platform »
To consistently deliver high-quality care in the home and in the community, the CCACs require robust technology-based solutions to support patient care, information sharing, planning and decision-making, as well as communication needs.
The OACCAC meets this challenge by developing customized platforms, software tools and resources to deliver accurate information and business intelligence to CCACs.
Our technology offerings also include information and resources for the public that connect people to care organizations within their own communities.
The OACCAC provides a wide-range of Technology Shared Services to its member CCACs.
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Client Health and Related Information System
Last year, CCACs served 653,000 people across Ontario using the Client Health and Related Information (CHRIS), a web-based patient information management system designed and built by the OACCAC with CCACs. An invaluable tool and resource, CHRIS provides care coordination and provisioning, placement, reporting and financial management—critical functionality CCACs rely upon to deliver quality, timely patient care.
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Health Partner Gateway
CCACs are changing the way information is shared with their health-care partners, when patients are being referred to other care settings. The Health Partner Gateway (HPG) allows CCACs and service provider partners to securely exchange patient status and personal health information. Service providers can access HPG to receive and respond to service offers, and access referrals and important patient records required for quality health-care delivery. CCAC Care Coordinators receive patient status updates promptly, and can better coordinate patient care having real-time status information available.
For an expanding list of long-term care homes, hospital and community service agencies, referrals are shared electronically and supporting documentation is made available, with the ability to request more information or respond in real time.
This electronic referral process has been proven to significantly reduce the time between referral and the acceptance of a referral. In addition, with continued access to patient referrals, HPG facilitates continuous communication and updates between the CCAC and the referral recipient during the period when a patient may be waiting for placement or the start of community services.
Community Health Portal
Communication among health-care providers is key to improving people's care experience, and smoothing transitions between care settings, for example from hospital to home. The Community Health Portal provides hospitals, primary care and other care partners with real-time health information about CCAC patients. Service providers, physicians and hospital staff can look up patients and see a summary of their CCAC services and access their patient assessment(s) and other patient status documentation shared by the CCAC Care Coordinator. Patient information can be accessed as long as the patient is actively receiving CCAC services, and has given consent for their information to be shared.
New patient assessments or re-assessments are shared automatically when completed by the CCAC Care Coordinator, so physicians and care providers viewing the patient record always see the most recent assessment.
In addition to assessment and other formal documents, as a patient's condition, or care needs change, the CCAC Care Coordinator can share the details of those changes as documented in CHRIS notes.
Document Management System
Patient care is an information intensive process. The ability to store, access and share this information safely and securely is an important part of providing effective and efficient patient care. The Document Management System (DMS) is a patient based document library, integrated with CHRIS that provides secure storage for CCAC patient personal health information, which can be accessed by CCAC staff from any location.
A patient's document library can include referral documents from a hospital or physician referring a patient for CCAC services, care plans completed by the CCAC Care Coordinator, status and outcome reports from service providers, medical referrals from attending physicians, communications with long-term care homes or other care providers.
Patient documents are shared electronically, when a Care Coordinator refers a patient for home care, school services, or as part of a referral for long-term care or complex care/rehab in a hospital. These same documents are accessed through the Health Partner Gateway by the service provider, community service agency, long-term home, primary care physician or hospital user. This eliminates the time-intensive need to create paper copies and the insecurity and privacy risk of faxing and other manual communications methods.
Patient Assessment Tools
Assessment is a key function performed by CCAC Care Coordinators to determine a person's care needs and goals, with the purpose of jointly developing a holistic care plan to ensure their needs are addressed. The assessment provides the information necessary for the CCAC to determine eligibility and develop a care plan.
Our patient assessment application is a software system that contains a set of standardized assessment tools used by CCAC Care Coordinators to assess the needs of their patients. There are a number of types of assessments that are used by CCACs – one for a patient's initial assessment, and others for patients' ongoing needs, in order to follow their progress or changes in their care needs.
This application is integrated with the CHRIS. When a CCAC Care Coordinator completes a patient assessment, assessment outcome information is sent back to the patient record in CHRIS. This creates efficiencies for the Care Coordinator allowing them to spend more time on Patient Care and less time searching for information.
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Integrated Assessment Record for CCAC assessments
A key priority in Ontario's Action Plan for Health Care calls for health-care system partners to work together and share information effectively to improve the patient journey. Sharing patient information and assessments in the home and community sector is an important part of the solution to this provincial challenge.
Assessments completed by CCAC Care Coordinators are provided to an Integrated Assessment Record (IAR) repository put in place by the Ministry of Health and Long-Term Care. CCAC assessments are only shared with IAR if the CCAC patient grants consent to share the information.
Assessments in the IAR are viewable by staff in CCACs, hospitals, long-term care homes, community support services and other health partners who have been granted permission. The IAR drives efficiency by ensuring all heath service providers have ready access to the information they require to provide care to their patients, and helps reduce the number of times a patient has to tell their story or answer the same questions from multiple providers.
Technology enablers for the public
People often do not know where to start when they need to find timely information and services to help them manage a health problem or functional decline. For those needing information and education resources that can help them remain healthy at home, CCACs connect people to timely and accurate information through the following resources:
thehealthline.ca is a collaborative online portal that provides access to current, accurate information about a wide range of community and health services. A proven success with more than a million site visits annually, thehealthline.ca is a valuable resource for patients, primary care physicians and local service partners.
Visit thehealthline.ca »
Provincial Access Phone Numbers
310-2222 (CCAC) and 310-2272 (CASC) are the CCAC provincial access phone numbers, in English and French respectively, providing easy access to community and health information for those who prefer the telephone or do not have access to the Internet. Staff have specialized training in information and referral services as well as first-hand knowledge of health programs in their specific geographic area.
Health Care Connect
Health Care Connect is a program launched by the Ministry of Health and Long-Term Care to to help Ontarians without a regular family health-care provider find one in their community. The program identifies doctors or nurse practitioners who are accepting patients and links them with people who are in need of a family health-care provider.
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