Connecting people with the information and resources they need
Often people do not know where to start when they need to find timely information and services to help them manage a health problem or find the right support in their community. Through information and referral activities, CCACs provide information to people, their caregivers and other health system partners about health and community services - electronically, on the telephone, and/or in person. They also make referrals to a variety of community supports, health care and other services.
Providing people with high-quality information and referral is a critical component to a health system that delivers the best care possible.
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With one number to call, no matter where you are in the province, CCACs help people find the health services they need within their communities via 310-2222/310-2272 or through our web-based resource, thehealthline.ca.
thehealthline.ca, now available across the 14 CCACs, is a one-stop shop, bringing together multiple databases and electronic resources into a single solution. Partnerships have been key to the success of thehealthline.ca, as the provincial source of accurate and current information about a wide range of community and health resources in all communities across Ontario.
310-2222/310-2272 - A phone service focused on health and community care
Callers are connected directly to local CCAC staff members with specialized training in information and referral processes, protocols and standards (including Alliance of Information and Referral Systems (AIRS) certification) and first-hand knowledge of health-related programs in their region. CCAC staff members help callers work through the options available to them, in English or French, and determine the most appropriate mix of services. If necessary, a caller is transferred directly to a Care Coordinator in the CCAC intake department.
The CCACs' eReferral process means callers do not have to make multiple calls to connect with the services they need. A call to 310-2222/310-2272 marks the beginning of an ongoing relationship with the CCAC information and referral team.