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Quality and Transparency

​​​​""Ontario's CCACs champion improved health-care delivery for more Ontarians. To promote continuous improvement and share learning, CCACs measure key metrics and issue annual quality reports. To ensure transparency in the procurement of services, all service providers who are awarded Vendor of Record status are prequalified through the MERX system.



​Find out more about the key achievements by Ontario's CCACs, by the numbers.

Visit CCAC Fast Facts »



Over the past two years, CCACs have reduced wait times by 24 per cent for 9 out of 10 patients referred through the community. With continued investment in the home and community sector, we are reducing wait times even further.

 Visit Provincial Wait Times »


QUALITY Improvement Update

We are pleased to introduce the first web-based semi-annual report, How CCACs Care: An update on quality improvement for patients, showing progress on key performance measures. For the last four years, CCACs and the OACCAC have collaborated to publish an annual sector Quality Report.  Our new semi-annual report, How CCACs Care: An update on quality improvement for patients shares the most up-to-date information available on CCACs' progress on key priorities for improving quality, the patient experience and patient safety in home care across Ontario.

Visit Quality Improvement Update »



The OACCAC’s mandate is to provide its member CCACs with leadership, innovative programs, solutions and services they need to continue to advance excellence in integrated care and deliver enhanced quality, accountability and health outcomes for Ontarians.

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Visit CCAC Annual Reports​ »


The acquisition of goods and services follow five key principles, accountability, transparency, value for money, quality service delivery and process standardization.

Based on the purpose of the acquired goods and services, the OACCAC procurement activities are split into two distinct categories: CCAC procurement of client services and OACCAC corporate procurement services.

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Subject to the Broader Public Sector Procurement Directive and the Broader Public Sector Expenses Directive issued by the Management Board of Cabinet, the OACCAC has established directives and policies which apply to board members, employees and consultants.

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Leadership Expense Reports

In compliance with the Ontario government's Broader Public Sector Expenses Directive, this page details the expense reports of OACCAC Board members, the CEO, and the executive team who report directly to the CEO.  It will be updated quarterly.

Visit Leadership Expense Reports »