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Quality Improvement Update

View the November 2015 quality update PDF Quality Update: Delivering high quality patient-centred care (Fall 2016)

We are pleased to provide our latest semi-annual Quality Update, showing progress on key performance measures.


Quality Update: Delivering high quality patient-centred care shares the most up-to-date information available on CCACs' progress on key priorities for improving quality, the patient experience and patient safety in home care across Ontario. This update reports on CCAC performance, and is driven by the CCACs' commitment to continuous quality improvement consistent with the objectives of the Excellent Care for All Act, 2010 (ECFAA), Ontario's Action Plan for Health Care, 2012 and the Ontario Seniors Strategy, 2013 (PDF) .


"Home and community care is a central pillar of Ontario health care," says Catherine Brown, OACCAC CEO. "Ontarians and health care providers rely on it to provide services that make the whole system work. CCACs are working continuously to enhance patient care and to improve the quality and consistency of home and community care across the province."


CCACs regularly seek feedback from patients and their families to help inform ongoing quality improvement. This feedback tells CCACs how patients rate their services and where they can improve. Of the nearly 30,000 patients and caregivers surveyed over the last year 92 per cent said they had a positive experience with the care they received from their CCAC.


"Providing care at home or close to home continues to be an important health-care priority in Ontario," says Brown. "As our population ages, the number of people who need home and community care services will only grow. We need to take steps now to ensure we can meet their home care needs in the future.