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What We Do

""The Ontario Association of Community Care Access Centres (OACCAC) is a not-for-profit member and technology shared-services organization that supports Ontario's 14 Community Care Access Centres (CCACs) and their partners in providing home and community care to people across Ontario. The OACCAC advocates for better patient care and helps CCACs develop innovative and cost-effective ways to provide people with the care they need.

By supporting collaboration among CCACs and integration with other parts of the health-care system, the OACCAC promotes value and efficiency through our work in the following areas:



The OACCAC offers  thought leadership, analysis and policy advice aimed at promoting excellence in delivery of home and community care as a critical part of high functioning, sustainable health-care system, now and in the future. By undertaking research and analysis, the OACCAC enables knowledge sharing and helps demonstrate the value of home and community care.

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CCACs are steadfast in the goal of creating consistently high-quality patient experiences. The OACCAC develops tools and practices to improve quality, while supporting CCACs in gathering, measuring and reporting health information data to continuously improve the patient experience and support health system planning.

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We continually innovate to help our members and partners work together more effectively to connect more patients with timely, high-quality care. Key areas of innovation include information and referral services, nursing initiatives, outcome-based care, health links, quality and value in home care and enabling care through technology.

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We provide a comprehensive range of member services to help CCACs work together with their partners. These services maximize efficiencies and support CCACs to further add value to the health-care system. These services include: public affairs and strategic communications, policy and research, innovations in care, quality and transparency, education, procurement and project management.

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Through our province-wide eHealth platform, we enable CCACs and health-care partners to deliver care that is timely, accurate and complete. By developing, managing and supporting innovative business and technology platforms, we are able to offer a single point of access for information exchange. We also work closely with the CCACs to gather, measure and report on health information data, while ensuring privacy and security.  

Learn more about our Technology Shared Services »